Once you receive your rug, it might be slightly compressed from being rolled up. Simply unroll it and let it sit for a while, and it will return to its original state.

Hand-tufted wool rugs

• Never put your rug in the washing machine.
• Regular vacuuming is essential to maintaining the condition of the rug and eliminating shed fibers. Over-vacuuming could damage the wool fibers, so be sure to use a gentle suction setting and avoid vacuuming the fringes.
• Wet spills should be addressed as soon as possible to prevent them from setting into the fibers. Blot the area gently with a clean, dry cloth or sponge, then follow up with the spot-cleaning instructions below
• To spot-clean a stain, gently blot the affected area with a clean, damp cloth or sponge and a small amount of mild detergent or a water/vinegar mixture. Be sure to test the detergent on a small, inconspicuous area of the rug first to ensure that it doesn't cause any discoloration or damage. Avoid rubbing or brushing the area, as this can damage the wool fibers. Once the stain has been removed, blot the area with a clean, damp cloth to remove any soap residue, and then allow it to air dry completely before using the rug again.
• Rotating the rug every few months will help distribute the wear and tear more evenly and prevent certain areas from becoming worn or faded.
• Direct sunlight can cause the colors in the rug to fade over time.
• If your rug needs more than just spot-cleaning, it's best to consult with a professional rug cleaner who has experience working with hand-tufted wool rugs. 

Handwoven Cotton Rugs (Kiosko / Blox rugs)

• This product is not suitable as a bathmat
• Absorb wet spills immediately with a damp cloth.
• Vacuum regularly without a beater bar.
• Spot clean or hand-wash with gentle detergent. If your rug bleeds ink while washing, keep washing and rinsing it until the water runs clear.
• If necessary, machine wash on a cold and delicate cycle, with gentle detergent. Lay flat to dry. Do not bleach.

Shaggy Rugs (Musgo rug)

Proper care is key to maintaining the beauty and longevity of your Musgo rug. Follow these tips to keep it looking its best:

• Vacuuming: Use a vacuum with a low-power setting and a flat nozzle attachment. Avoid vacuums with beater bars or rotating brushes. Vacuum frequently, at least once a week, and occasionally on the backside to remove dust and dirt.
• Shedding: You can expect some shedding of loose fibers initially. This is normal in high-quality wool rugs and will lessen over time. The higher and thicker the pile, the more abundant the shedding may be at first. Regular vacuuming will help manage this.
• Loose Threads: Never pull loose threads or yarn. Instead, trim them carefully with scissors.
• Spills and Stains: Blot stains promptly with a clean, undyed cloth—don’t rub. For tougher stains, seek help from a professional rug cleaner.
• Harsh Chemicals: Avoid using harsh chemicals, as they can discolor the rug.

Hand-tufted Bamboo Silk Rugs (Carousel rug)

• Regular vacuuming is essential to maintaining the condition of the rug and eliminating shed fibers. Use a vacuum with a brushless suction head and avoid using a beater bar or rotating brush, which can damage the delicate bamboo silk fibers. It's important to vacuum with the pile direction not against it.
• If you have a suitable outdoor space available, you may want to consider taking the rug outside and giving it a good shake to remove any loose dirt.
• To spot clean your rug, create a mild solution of water and shampoo or a touch of vinegar (not detergent). When applying the solution, avoid using a cloth and instead use your hand to gently blot the affected area, you can lightly scrub or rub the area, always with your hand, working in the direction of the pile. After cleaning, you can allow your rug to air dry inside. If you prefer to dry your rug outside, be sure to avoid direct sunlight, which can cause fading or discoloration over time. 
• The bamboo silk rugs are most suitable for low to medium traffic areas, is not an ideal fibre for rugs in high traffic areas, or where they are likely to encounter spills.
• Placing the rug in direct sunlight will alter its appearance over time.
• If you encounter a serious stain on your rug, we recommend seeking the advice of a professional rug cleaner. They will have the necessary expertise and equipment to effectively and safely remove the stain without causing damage to your rug.

Hand-embroidered Cushions

Spot clean only. Do not bleach. Do not tumble dry.

Towels

Machine wash at 30-40°C (86-104°F) and tumble dry or air-dry. If you spot a loose loop in your towel, just cut it with a pair of scissors instead of pulling on it.

Bathmats

• Machine wash with similar colors on cold/delicate cycle and a gentle detergent. Tumble dry is recommended to restore their fluffiness and to remove lint fibers.
  
• No tumble machine? Shake the bathmat before hanging it to dry and after removing it from the drying rack.
  
• Loose fluff may appear during the first 1-3 washes. To avoid lint transfer, wash bathmats separately—only one at a time in the washing machine.
  
• If you notice a loose thread, trim it rather than pulling it. For any loops, cut and then tie them off to secure.

Placemats

Machine wash with similar colors, in cold water and a gentle cycle. Lay flat to dry. Spot clean as needed. If necessary, iron at a low temperature.

If your placemats shrink a little bit after the first wash, no worries! We've made them slightly bigger to account for this possibility. Just gently stretch them to regain length, and ironing will refresh their look.

Oven mitts and pot holders

Machine wash at 30°C (86°F) using the "permanent press" setting to help reduce wrinkling. Spot clean as needed. Do not tumble dry or dry clean.

Jacquard aprons, tea towels and napkins

Machine wash with similar colors at 30°C (86°F). Tumble dry on low heat. Iron at mediumtemperature. Do not bleach or dry clean.

Never leave a burning candle unattended. Keep away from children and pets. Do not burn for longer than 4 hours at a time.

Machine wash at 30-40°C (86-104°F) and tumble dry or air-dry.

If you notice a loose loop in your bag, just trim it with scissors instead of pulling it. The loops are secured on the back, so this won’t affect the bag’s quality or performance. The plush feel of our bags comes from the long terry fabric pile, which might catch on sharp items, but rest assured, your bag is as durable as ever.

T-Shirts

Machine wash inside out in cold water with a mild detergent. Air drying is best, but if you use a dryer, choose low heat. If ironing, do so inside out on low heat, avoiding the print.

Dad Caps

Spot clean your cap with a damp cloth to remove any dirt or stains.