We ship worldwide! If for any reason, you can't find your country in the shipping list, please let us know and we'll be happy to help!
We aim to ship in-stock items within 1-5 working days. Once your order is shipped, it will take between 2-10 days to arrive. Orders from Spain are typically delivered within 24 hours.
We ship most items from Barcelona, Spain. However, some hand-tufted rugs are now shipped from our warehouse in India, located near our production site. We made this decision to reduce our environmental impact, shorten delivery times, and ensure that we can offer premium quality rugs at an affordable price.
Orders shipped to countries in the European Union won't be subject to additional customs fees or taxes.
Shipping price depends on the delivery location and order weight. We'll calculate it automatically when you check out.
If you missed the delivery of your order, please contact the courier to arrange a new delivery at your convenience. If the courier returns the package to us due to refusal, an incorrect address, failed delivery attempts, or if the package is not collected from a pickup point, we'll issue a refund upon receiving the package back. Please note that we will deduct the cost of the original shipment and return costs from the refund amount.
If you prefer a new delivery instead of a refund, please note that we'll have to charge the shipping costs again.
We ensure your order until it's marked as delivered. If your package shows as delivered but hasn't made it to your hands, please check with your neighbors just in case. If it's still missing, please contact us within 48 hours, and we'll do our best to help. However, please be aware that we may not be able to offer a refund or replace your order.