Job: Customer Service & Wholesale Assistant
About the role
We're looking for an organised, proactive and solution-minded person to join our team as Customer Service & Wholesale Assistant. You'll handle enquiries from both e-commerce and wholesale customers, making sure every exchange is clear and in line with the brand's values. You'll also follow up on orders, manage issues and returns, help keep track of orders and support the search for new wholesale accounts.
Main responsibilities
- Answering customer emails and enquiries every day (B2C and B2B)
- Handling issues and returns, finding quick solutions
- Liaising directly with customers, our warehouse and couriers
- Tracking and following up made-to-order orders
- Managing wholesale accounts: reviewing applications, answering emails, following orders through, gathering feedback and resolving issues
- Coordinating order preparation with our warehouse
What we're looking for
- Experience in customer service, logistics or administrative support
- Confident with digital tools (Trello, helpdesk software, Notion, etc)
- Able to prioritise and resolve issues efficiently and independently
- Clear, professional communication skills, both written and spoken
- Fluent English and Spanish (spoken and written)
- Previous experience in e-commerce or wholesale is a plus
- Flexible and adaptable, keen to suggest and put improvements into practice
- Proactive and happy to get involved in different areas beyond day-to-day tasks
- Motivated to grow and develop with the company in the long term
- Excited to be part of a creative team and help the brand grow
Job details
Hours: 20 hours per week
Contract: Part-time
Working model: Hybrid, 2 to 3 days a week at our studio in Poblenou, Barcelona, and the rest remote
Start date: October 2026
Sound like you? ☺︎
Email your CV to jobs@tartagelatina.com and tell us a bit about yourself. We'd love to hear from you!
