Shipping & Returns

We ship worldwide.

Please allow us 1-5 days to prepare and send you order.

For enquiries specific to your order, please email us at hello@tartagelatina.com

Returns and exchanges

Made to order items

Lead time for made to order rugs is 4-6 weeks. We’re a very small business so we are unable to cancel, return or exchange any of our made to order rugs. However, in the rare case that your package arrives damaged or defective, please let us know as soon as possible.

In-stock items

It's okay to change your mind. If you'd like to return an item and request a refund, please contact us within 14 days of receiving your order and we'll provide guidance on the next steps. To be eligible for a return, the item(s) must be unused, in new condition, with attached hangtags, and in their original packaging as received.

Shipping cost, duties, and taxes of the return are responsibility of the customer, and unfortunately, we are unable to refund the shipping costs from the initial order.

The customer is responsible for the item(s) until it has been delivered to our warehouse. Please keep a receipt until you receive your refund.

The above conditions apply only to products in stock. Made-to-order rugs are non-refundable or exchangeable. Towels can't be returned if they have been opened and removed from their sealed paper bag. Orders purchased during sales can only be returned for store credit.

  • All items purchased with a discount are final sale and are not eligible for return or exchange.

  • Please consider that orders shipped to countries outside of the European Union may incur customs duties or charges, which are not included in shipping costs. Unfortunately, we are not responsible for these expenses.
  • If you refuse the package or are not available for delivery and it is sent back to us, we will deduct from your refund whatever fees result from the item being returned, plus the shipping costs from the original order.
  • If your country cannot be found in the shipping destinations, please write us at hello@tartagelatina.com