We ship worldwide with UPS and FedEx and domestic (Spain) with MRW.

We aim at shipping in-stock items within 1-5 days. Once your order is shipped, it will take between 2 to 7 days to arrive.

We ship most items from Barcelona, Spain, but some hand-tufted rugs are now shipped directly from India, where they are produced. This decision was made to reduce our environmental impact, shorten delivery times, and to ensure that our rugs remain affordable. Orders shipped to countries in the European Union won't be subject to additional customs fees or taxes.

Shipping price depends on the delivery location and order weight. We'll calculate it automatically when you check out.

If you missed the delivery of your order, please contact the courier to arrange a new delivery at your convenience. However, if the package is returned to us due to refusal or failed delivery attempts, we'll issue a refund once we receive it. Please keep in mind that we'll have to deduct any related fees and the original shipping costs from your refund.

We accept Visa, Mastercard, American Express, Shopify Pay, Apple Pay, Google Pay, PayPal and Klarna.

If your order has not yet shipped from our warehouse, we can cancel it and issue a refund. However, if your order is already on its way, you will need to receive it and process a return. Please note that this policy applies only to items in stock. Made-to-order items cannot be cancelled. If you have any questions or concerns, please don't hesitate to contact us at hello@tartagelatina.com.

If you would like to return an item and request a refund or exchange, please contact us at hello@tartagelatina.com. Once your return has been approved, please send the products back to us within 14 days, in unused, and good condition. Please keep in mind that all shipping costs, duties, and taxes must be paid by the sender, and unfortunately, we are unable to refund the shipping costs from the original order. The above conditions apply only to products in stock. Made-to-order products are non-refundable and non-exchangeable. All items purchased with any kind of discount or marked as on sale are final. 

Our lead time for made-to-order rugs is actually 4-8 weeks. If your order also includes in-stock items, we'll ship them separately first, within approximately 1-3 days from your purchase.

If your order is shipped to a country outside the European Union, it may be subject to customs duties or charges that are not included in our shipping costs. You, as the buyer, will be responsible for any customs costs associated with importing the product. If you have any questions or concerns, feel free to reach out to us at hello@tartagelatina.com. We're always happy to help.

We understand that every space is unique, which is why we offer custom sizes and colors for all of our rug designs. Let us create your dream rug by filling out this form.

If you ordered a hand-tufted rug along with another item, please note that they will be shipped separately. You will receive separate tracking information for each package as soon as they're shipped.

Our products are made by skilled artisans in Barcelona, India, and Portugal. You can see the origin of each product on its respective product page.

We strive for conscious and sustainable production practices, using only ethically sourced materials and organic fabrics. By producing in small batches, we minimize waste and keep our editions limited, ensuring that every piece is special and unique. On each product page, you can learn where it was made and the materials used in its creation.

We're proud to offer plastic-free shipping on all our orders. Our packaging is either compostable or recyclable, so you can feel good knowing that you're not contributing to unnecessary waste.