We ship worldwide with UPS and FedEx and domestic (Spain) with MRW.
We aim at shipping in-stock items within 1-3 days. Once your order is shipped, it will take between 2 to 7 days to arrive.
We ship most items from Barcelona, Spain, but some hand-tufted rugs are now shipped directly from India, where they are produced. This decision was made to reduce our environmental impact, shorten delivery times, and to ensure that our rugs remain affordable. Orders shipped to countries in the European Union won't be subject to additional customs fees or taxes.
Shipping price depends on the delivery location and order weight. We'll calculate it automatically when you check out.
If you missed the delivery of your order, please contact the courier to arrange a new delivery at your convenience. However, if the package is returned to us due to refusal or failed delivery attempts, we'll issue a refund once we receive it. Please keep in mind that we'll have to deduct any related fees and the original shipping costs from your refund.